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Services

CONSULTING
 

Our services enable organisations to meet their human factors/ergonomics legislative and regulatory requirements, as well as productivity, safety, and occupational health goals across the organisation’s life cycle.


Human Factors/Ergonomics Compliance

HUMAN FACTORS/ERGONOMICS COMPLIANCE

  • Legislated ergonomics requirements set out in the Occupational Health and Safety Act and the Department of Mineral Resources.
    - Ergonomics Regulations (2019; 42894-6-12)
    - Ergonomics requirements stipulated in the Mine Health and Safety Act of 1996 and associated standards and codes of practice
    - Ergonomics requirements stipulated in the Construction Regulations (2014; 37305)
  • SMS determination requirements related to your railway safety permit (Government Gazette No. 41632)
  • Human factors management standard (SANS 3000-4: 2011)
  • Fatigue management standard (RSR 00-4-1)
  • Other industry-specific ergonomics requirements

RAILWAY SAFETY REGULATOR (RSR) SAFETY PERMIT APPLICATION & COMPLIANCE

  • Development and review of the operator’s safety management system and associated processes, procedures and documentation
  • Assistance with the establishment of systems and evidence of compliance with human factors/ergonomics requirements for safety permit application (e.g. elements such as workload planning, risk management, fitness for duty, safety culture and occurrence management)
  • Auditing the safety management system
Human Factors/Ergonomics Policies, Processes And Procedures
Thoroughly researched and well written human factors/ergonomics policies, processes and procedures are a sound foundation on which organisational improvements can be made. Smart Ergonomics can assist your organisation with the following:
  • Developing ergonomics policies, procedures, processes and standards which are tailor made for your organisation's needs
  • Reviewing and updating policies and processes to ensure alignment to defined ergonomics requirements (e.g. legislative and regulatory requirements),
  • Integrating ergonomics requirements and considerations into existing policies, processes and procedures.
Human Factors/Ergonomics Risk Assessments

With regards to ergonomics risk management, Smart Ergonomics offers the following services:

  • Identification of physical, cognitive and organisational ergonomics hazards
  • Assessment of physical, cognitive and organisational ergonomics risks and stressors
  • Compilation or review and updating of occupational risk exposure profiles (OREP) based on identified ergonomic risks
  • Developing and/or incorporating ergonomics requirements into job specifications based on identified risks
  • Evaluation and review of the effectiveness of existing risk assessments, controls and policies and procedures
Human Factors/Ergonomics Assessments

Smart Ergonomics conducts ergonomic assessments to assist organisations in understanding and quantifying interactions between workers, jobs/ tasks, tools and the working environment, and the impact that these interactions have on productivity and worker health and safety. These ergonomics assessments span the physical, cognitive and organisational domains and include (but not limited to) the following:

  • Task analyses (e.g. hierarchical task analysis, cognitive task analysis etc)
  • Physical and cognitive workload
  • Fatigue assessments
  • Anthropometric measurements
  • Organisational policies, procedures ad processes to determine inefficiencies and unsafe conditions and behaviours
  • Training needs analysis (e.g. identification of non-technical skills requirements)
  • Functional job requirements (physical and cognitive) for use during recruitment and selection, training and conditioning on the job
  • Biomechanical assessments (e.g. working posture, forces involved in lifting, lowering, carrying, pushing, pulling and carrying)
  • Safety culture assessments
Human Factors/Ergonomics Accident Investigations

Smart Ergonomics conducts accident investigations, with a specific focus on the human factors/ergonomics elements. Well conducted accident investigations can identify systematic factors that, if properly addressed, can prevent future recurrence, and provide organisations with a key organisational learning function. When conducting these investigations, Smart Ergonomics has the capacity to conduct the following activities:

  • Collection of evidence (on-site and off-site),
  • Evidence analysis using various systems-based human factors/ergonomics methods to identify contributory causes,
  • Analysis of risks contributing to accidents and associated trends,
  • Post-accident risk assessment and development of controls to prevent recurrence,
  • Development or review of accident investigation and risk management policies, processes and procedures,
  • Education and awareness for employees on investigation findings and risks,
  • Training on human factors/ergonomics investigation methods and approaches
Fatigue Risk Management Solutions

Fatigue is a significant issue across a number of industries in South Africa, and Smart Ergonomics can provide your organisation with advice on ways to mitigate fatigue through providing the following services:

  • Fatigue hazard identification, risk assessments and evaluation,
  • Measurement of fatigue risk factors and indicators,
  • Development, implementation, monitoring and evaluation of policies, procedures, processes and risk controls for the management of fatigue
  • Development of effective fatigue management interventions,
  • Education and awareness for employees on fatigue and fatigue management strategies
Risk Management Maturity Assessments

Risk management maturity assessments aim to measure the level of maturity that an organisation is operating in for various system elements involved in risk management processes and practices. Smart Ergonomics can assist your organisation with the following:

  • Identifying the risk management maturity model that is most suitable for your organisation’s needs
  • Conducting thorough risk management maturity assessments that can indicate areas of improvement and excellence in risk management
  • Risk management maturity audits
TRAINING AND AWARENESS
 

The aim of the Smart Ergonomics training and awareness service is to impart knowledge and develop specific skills that can be applied in practice. Our training and awareness is delivered by subject matter experts with at least a Master of Science qualification in Ergonomics and extensive training experience. You can select from our existing training topics or contact us so we can design training to fit your specific requirements


Training & Awareness Topics

  • Introduction to railway human factors/ergonomics (physical, cognitive and organisational ergonomics)
  • Railway legislative and regulatory requirements for human factors/ergonomics including (but not limited to):
    -SMS Determination (Government Gazette No. 41632)
    -RSR safety permit application,
    -Human Factors Management Standard (SANS 3000-4: 2011)
    -Fatigue Management Standard (RSR 00-4-1).
    -Accident investigation and occurrence management
    -Safety management systems
    -Management of human factors/ergonomics risks
  • Human factors/ergonomics risk assessments
  • Workload planning and analysis (physical and cognitive workload)
  • Fatigue risk management
  • Fitness for duty
  • Office ergonomics
  • Manual materials handling
  • Human factors in design:
    -Ergonomics design principles for physical work and work-related musculoskeletal disorders (WRMSDs):
    -Ergonomics design principles for cognitive/mental work:
  • WRMSD risk (manual materials handling, posture, repetitive movement etc), detection and prevention
RESEARCH AND DEVELOPMENT
 

Smart Ergonomics consultants have a strong research background and a keen interest in bridging the gap between research and practice, as well as implementing empirically based solutions. This provides organisations with a strong evidence base on which to build interventions toward improvements. At Smart Ergonomics we are equally adept at conducting qualitative and quantitative ergonomics research


Previous Research

Some of the research that our consultants have conducted has been published in subsidy-earning publication and/or presented at national and international conferences. The topics that our consultants have researched include, but are not limited to, the following:

  • Characterisation of fatigue and the implications for job rotation
  • Impact of awkward working postures on precision performance
  • Cognitive workload of train control officers
  • Workload planning and management
  • Psychological and physiological risk factors of train drivers involved in people struck by train occurrences
  • The effectiveness of existing support interventions for train drivers who were involved in people struck by train occurrences
  • Human functional performance
  • Delineating soldier cognition and mapping cognitive functions for soldier tasks
  • Determining the human factors/ ergonomics risk factors and contributory causes to railway occurrences